October 7, 2009
I had my “ah ha” moment today when Esteban Kolsky put forward a model summarizing the relationships between Social Business Strategy, Social Business Design, Enterprise 2.0, and Social CRM. Although there is still significant discussion taking place (and more than a handful of additional terms and definitions being thrown about), I like the direction the [...]
Read the full article →
September 27, 2009
I’ve modified my approach to how I engage on the social web. Like many, I was concerned by the merging of personal and professional personas brought about by new tools and opportunities for engagement. I had been successful in fencing-off specific channels for personal posts (i.e. Facebook), and for professional networking (i.e. LinkedIn). However, recently [...]
Read the full article →